Annecto UK – AZTEC
Annecto UK provide independent merchants with card payment facilities. They were struggling to take on new merchants due to their inherently manual boarding process which was slow, clunky and inefficient – taking several days before a merchant could accept card transactions. Documents exchanged with suppliers had to be rekeyed, leading to error and delays. This situation was a far cry from Annecto’s long-term vision of providing a merchant with card payment facilities within 24 hours.
ECS designed and built AZTEC – a fully automated, efficient system which runs 24/7. AZTEC addresses Annecto’s immediate needs and has set the foundations for future streamlining of their other business processes.
ECS has streamlined Annecto’s business process and reduced the time taken to activate a new merchant account by over 3 days. Employees are no longer required to rekey data, removing the need to retrain staff and providing a fully integrated solution.